We endeavour to dispatch orders within two working days. Orders received before 1pm are generally dispatched the same day. Orders received after 1pm will be processed on the next working day, so take one day longer to arrive. Services to the Highlands, Islands, Northern Ireland and Isle of Wight may extend the delivery time.
We use various Courier services (DPD, DHL, FedEx) as well as Royal Mail to deliver throughout the U.K, Europe, USA and the Rest of the World. A Courier service will require a signature on delivery and this may influence your choice of delivery address. Delivery charges are based on weight and are displayed in the shopping basket.
Please check the initial condition of goods on arrival – we are unable to accept goods damaged during shipping after 14 days.
Standard – Royal Mail (2-3 Working Days) *FREE delivery option on orders over £75*
Express – DPD (1-2 Working Days)
Standard – Tracked Airmail (5-15 Working Days) *FREE delivery option on orders over £150*
Express – DHL (2-3 Working Days)
Standard – Tracked Airmail (5-15 Working days)
Express – DHL (2-5 Working days)
If items are unavoidably out of stock, we will notify you of the anticipated delivery date. At certain times of the year, such as Christmas, we may take a little longer to turn round your order, but the delay will be kept to a minimum.
The prices payable for goods are as set out in the website, inclusive of VAT where applicable (most books and charts are currently zero rated). Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT, and may be required to pay extra for delivery and clearance where necessary.
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that DfSMarketplace Ltd (Chandlery Online) has no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer. If you refuse your parcel and it is returned to us, you will only be refunded for the value of the items ordered.
Contact us at customer-services@chandlery-online.com for questions related to refunds and returns.
Shop with Confidence – Wrong choice, not as you expected it, or simply changed your mind? No problem, just return the item to us within 14 days and we will exchange it for an alternative or a full refund (excluding carriage).
CANCELLING ORDERS
It is possible to cancel all or part of your order at any time. Simply contact us on +44 (0) 7717854787or emailcustomer_service@designed-for-success.com. We will contact you to confirm the cancellation of your order, or if the goods have already been processed for dispatch, to confirm arrangements for return of the goods.
RETURNS, EXCHANGES & REFUNDS
• Please email us with your name and address, mobile number and our Order number, requesting authorisation to return the goods, stating the reason why you want to return them.
• Returned goods must be packaged securely, with all original packaging undamaged and in a saleable condition.
• If you would like to return goods because they were ordered incorrectly, return postage will be at your expense. If you would like us to replace the goods with another product, we will charge carriage on the replacement.
• Under the Consumer Contract Regulations 2014, you have the right to cancel your order within seven days after the day of receipt of the goods, without giving a reason. However, you must bear the costs of returning the goods to us (we strongly advise you to insure the return shipment and use registered post or a courier service). A refund will be given immediately after we receive the goods back in good condition.
• Software and electronic / digital charts – Not all digital products can be returned, and that is due to the policy of certain publishers/manufacturers, rather than our policy here are Todd Navigation. For those digital products that can be returned, we can only accept these back if the outer cellophane wrapping is unopened, or licence seal unbroken, or the charts/software are faulty. We recommend that you make sure to purchase the correct product or alternatively, contact us to ask about the returns policy about the product that you may be interested in.• Should you ever have cause to make a complaint, we guarantee to respond within two working days.
If your goods arrive faulty or damaged, please contact us and we will advise the best course of action.
On the rare occasion that goods develop a manufacturing fault during use and within a reasonable period (typically up to 12 months), please contact us to discuss the issues. We will then advise on the best course of action with a view to arrange repair. If it cannot be repaired we will look to replace it if possible.
41 Buckden Road, Brampton, Cambridgeshire, PE28 4PR
T: +44 77 71 854 787 E: info@Chandlery-Online.com
© DfSMarketplace Ltd 2024